Case Study
Why High Confectionery Turned to Coasters to Solve its Fulfillment Issues
“To sell CBD online, we needed a partner that could ensure adult signature on every order at great rates. We found that in Coasters.”
– CEO, High Confectionary
Maker of predictable, dosable, snackable infused treats
The High Confectionary is a female-founded CBD brand that makes an assortment of ultra-low dose consumable products.
Highlights
CHALLENGES
- Required a standardized adult signature collection process to sell products containing CBD online.
- Remaining in compliance with a complex web of regulations.
- Reduce fulfillment time without increasing shipping costs.
Solution
- Partnering with Coasters, the nation's the #1 shipper of goods requiring an adult signature.
- Rely on Coasters for compliance and fast fulfillment on all orders
- Leveraging Coasters' specialized UPS contracts to standardize delivery and ensure packages arrive quickly
Results
- Amazing customer experience and lower shipping cost.
- Adult signatures collected for every order.
- Average fulfillment time of 3 days or less.
Challenge
Collecting adult signature on online orders without increasing costs
The High Confectionary saw an opportunity to expand their business into online sales to capitalize on consumers’ growing interest in CBD gummies, but ensuring they remained in compliance with the US’s complicated shipping laws threatened to put a stop to their plans. They needed to find a partner who could help them expand into new markets and deliver fast fulfillment times while remaining in constant compliance.
To serve as the High Confectionary’s 3PL, Coasters needed to meet strict criteria:
- Working relationship with a national carrier
- Experienced shipping regulated goods
- Ship orders fast at an affordable rate
- Provide a standardized customer experience
- Guarantee adult signature is collected with every delivery
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Our products contain CBD and hemp – which is legal to sell online, but requires strict processes in place to ensure minors are not purchasing from us. If we are to launch and succeed, we need to remain in constant compliance and collect adult signature on every order.
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Coasters does not rely on a patchwork of systems and carriers to fulfill orders. Its national network of fulfillment centers enables High Confectionary to work with a single partner instead of several. Coasters’ relationship with UPS ensures a standardized, high-quality customer experience.
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Because we are getting great discounted rates, we do not have to pass on high shipping costs to our consumers. This leads to more conversions and first-time customers, which is essential as we continue to grow and scale our brand online.
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Solution
Partner with Coasters for seamless order fulfillment of regulated goods requiring adult signature
Adult Signature
Coasters not only ensures that an adult signature is collected with every order, but in addition, it offers heavy discounts on signature collection to help High Confectionary’s bottom line.
Easy Integration
Coasters connected its Shopify app to High Confectioniery’s warehouse management system for order and payment routing. High Confectionery was fully integrated with Coasters in under a week.
Speed & Performance
Coasters specialized UPS contracts make a difference in High Confectionary’s customer experience. Orders are fulfilled in 3 days or less at affordable rates.
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“Average fulfillment day is 3 days or less and our products are extremely well packaged. Our customers absolutely love how fast their products get to them. Everything has been perfect!
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PARTNERS WE WORK WITH
