Case Study
How Better Rhodes Reduced Fulfillment Issues & Costs with Coasters
“Coasters enables us to drive scale for the alcohol-free market with fulfillment in many states. Their expertise in handling beverages and all the complexities that go with that is unparalleled. We’re excited to have a partner that will help us continue to grow by bringing the best in alcohol-free to the nation.”
Working with Coasters helped Better Rhodes streamline their customer service and increase customer satisfaction.
Customers get their packages faster than ever, and Better Rhodes can feel confident that they are in constant compliance.
Cut Fulfillment Time by 33%.
Saving money on fulfillment
costs by 5-15%
99.9% of packages arrive
undamaged.
Discover alcohol free products that don't suck.
Better Rhodes operates an online marketplace that makes it easy to find non-alcoholic and alcohol-free options that taste great and align with individual wellness goals. www.betterrhodes.com
Challenge
Better Rhodes wanted to switch from self fulfillment to partnering with a single 3PL, but the list of companies that could handle their volume and specialized beverage requirements was slim.
As the popularity of non-alcoholic beverages continues to rise, Better Rhodes needed a partner that met strict criteria:
- Working relationship with a national carrier
- Experienced 3PL with fragile goods
- Could ship orders fast for an affordable rate
- Provides a standardized customer experience
Coasters has handled customer service exceptionally well. Rarely are there any issues with products or delivery, and if there are, Coasters can take care of them without getting my team involved.
“
Coasters are experts when it comes to fulfilling both alcoholic and non-alcoholic products, and when we saw their multiple fulfillment locations, it was an easy decision to work with them.
”
“
The Coasters team worked with us every step of the way to ensure we were set up compliantly to receive payment and ship alcohol in every state we chose to sell in. Selecting the products and creating custom bundles, like tequila flights and cocktail sets, was also a piece of cake.
”
Solution
Partner with Coasters, an expert fragile 3PL, for seamless order fulfillment of fragile glass bottles and cans.
Fulfillment & Shipping
Coasters is the first compliant alcohol 3PL in the US, with fulfillment centers on both coasts and throughout the Midwest. By commingling their products with Coasters inventory of heavier bottles and cans – Better Rhodes have improved fulfillment performance.
Easy Integration
Coasters connected its Shopify order management and fulfillment app to Better Rhodes’ storefront for order routing. Better Rhodes was fully integrated with Coasters in under two weeks.
Packages Arrive Intact
Coasters focuses almost exclusively on shipping glass bottles and aluminum cans and has years of experience handing fragile orders.
“
Coasters has handled customer service exceptionally well. Rarely are there any issues with products or delivery, and if there are, Coasters can take care of them without getting my team involved.
”
PARTNERS WE WORK WITH
